East African Privacy Policy

Dooka > East African Privacy Policy

We as Duka Afrika Portal Ltd (“Dooka/we/us/our”) have compiled this privacy policy to comply with applicable laws when processing personal data.

This privacy policy will explain how Dooka uses the personal data we may collect from you when you use our platforms, including our website and application.


  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Dooka collects the following data:

  • Personal identification information (Name, email address, phone number) as required to provide you with our services and charge you for the services which we provide.  We collect billing data relating to the company, but not relating to any individuals within the company.  We also collect usage data from cookies on your web browser if you grant permission to do so from your browser.

Please note that for the purposes of this policy, personal data refers to information relating to an identified or identifiable natural person.

How do we collect your data?

You directly provide Dooka with most of the personal data we collect. We may collect publicly available data from third parties who are running marketing or market research events or assignments on our behalf.  We collect data and process data when you:

  • Register online or place an order for any products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our platform via your browser’s cookies.
  • Voluntarily provide us with your details at a trade show or other event.

How will we use your data?

Dooka collects your data so that we can:

  • Process your order and manage your account for order performance.
  • Email you with special offers on products and services we think you might like.  We do this only where you provide your consent for us to do so.

When Dooka processes your order, it may send your data to and use the resulting information from, credit reference agencies to prevent fraudulent purchases (based on our legitimate interests).

How do we store your data?

Dooka securely stores your data in an internationally recognized cloud CRM system or database located outside the country which complies with the ISO27001 security standard.

Dooka will keep the billing contact data of your company for a period of 12 months after the termination of any contract signed with Dooka for the provision of services. Once this period has expired, we will permanently delete your company’s billing data.  We do not ask for or store any of your personal billing or bank related data. 

Other data (Name, Telephone, Email) will only be retained for as long as is necessary to process your orders and manage your account unless further retention is required by any applicable laws or where we receive a request for us to delete your data.


Dooka will, with your consent, send you information about products and services that we think you might like.

If you have agreed to receive marketing communications, you may always opt out at any time.

You have the right at any time to stop Dooka from contacting you for marketing purposes or giving your data to other members of the Dooka Group by sending an email to contact@dooka.com.

What are your data protection rights?

Dooka would like to make sure you are fully aware of all and can exercise your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Dooka for copies of your personal data.

The right to rectification – You have the right to request that Dooka correct any personal data you believe is inaccurate. You also have the right to request Dooka to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Dooka erase any personal data you believe is inaccurate under certain conditions.

The right to restrict processing – You have the right to request that Dooka restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Dooka’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Dooka transfer the data that we have collected to another organization, or directly to you under certain conditions. We may charge you a reasonable fee for this service which shall not exceed the cost incurred to actualize the request

The right to withdraw consent – You have the right to withdraw consent where the same was sought from you and freely given to process your data for a particular purpose.

If you make a request, we will endeavour to respond within a 14-30 day period depending on the nature of the request. If you would like to exercise any of these rights, please contact us at our email:

Or write to us: contact@dooka.com

Transfer of data

We may share your personal data within the Dooka Group or with third parties who provide services that enable the processing of your orders and management of your account or otherwise in relation to the platform including Tradeshift who automate our invoicing and marketplace systems. This may involve transferring your data outside Kenya.

Whenever we transfer your personal data out of Kenya, we ensure a similar degree of protection is afforded to it by implementation of at least one of the following safeguards;

  • We will only transfer your personal data to countries and/or organisations that provide an adequate level of protection for personal data.
  • We will enter into contracts with the third parties to ensure they give your personal data the same protection it has in Kenya.

We do not transfer sensitive personal data outside of Kenya.

Please contact us at contact@dooka.com if you want further information on the specific mechanism used by us when transferring your personal data out of Kenya.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our platform, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Dooka uses cookies in a range of ways to improve your experience on our platform, including:

  • Keeping you signed in
  • Understanding how you use our platform

What types of cookies do we use?

There are a number of different types of cookies, however, our platform use:

  • Functionality – Dooka uses these cookies so that we recognize you on our platform and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Dooka uses these cookies to collect information about your visit to our platform, the content you viewed, the links you followed and information about your browser, device, and your IP address. Dooka sometimes shares some limited anonymised aspects of this data with third parties for advertising purposes. We may also share online anonymised data collected through cookies with our advertising partners. This means that when you visit another platforms, you may be shown advertising based on your browsing patterns on our platforms.
  • Optional third-party cookies – third parties (Meta, Instagram, Google Maps, OpenStreet Maps, Twitter, Vimeo, and YouTube) may also use cookies on our platform which you can opt in to or decline. These third-party cookies are likely to be analytical cookies, performance cookies or targeting cookies.

How to manage cookies 

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our platform features may not function as a result.

Privacy policies of other websites

The Dooka platform may contain links to other websites over which we have no control. Our privacy policy applies only to our platform, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Dooka keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2 November 2022.

How to contact us

If you have any questions about Dooka’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, or would like to forward any complaints, please do not hesitate to contact us.

Email us at:  contact@dooka.com

How to contact the appropriate authorities

The Kenyan Office of the Data Protection Commissioner (the ODPC) details are below for the purposes of lodging a complaint.

The email address for the ODPC is info@odpc.go.ke

Should you feel that your personal information has been violated you may use this email address to lodge a complaint.


Duka Afrika Portal Ltd, a Private Company with registered offices at Unit 201 Level 1 Gate Avenue – South Zone, Dubai International Financial Centre (DIFC) and holding Commercial License number 5278, hereby gives notice that its DIFC Private Company shall be wound-up on or before 31st December 2023.

Any queries, claims or objections regarding the proposed winding up and closure of the Private Company are requested to be forwarded to Mr. Sam Oppenheimer, CEO in writing to sam.oppenheimer@dooka.com within Seven (7) days from the date of publication of this notice (5th December 2023).

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